In-house IT Service Manager – Baden-Württemberg
Within our Infrastructure Department we are currently recruiting for the following IT Service Manager to work for an International end user Client whom are investing in a new IT implementation which started 9 months ago. Our client who are a well-known brand within the Chemical sector require a Service Manager to support the Belgium roll-out for a fixed 12 month contract. Further vacancy details below:
Responsibilities
- As an experienced IT Consultant, you are responsible for steering all service providers through a new install of a new IT system
- You will be analysing new IT solutions especially within the CRM area
- Take responsibility from the initial scope through to implementation and go-live of the requirements
- Perform service reviews
- Liaise with the service provider and guide them through the design phase
- Analyse business process and customize a solution to meet the business needs
- Be able to control and maintain quality
- Define SLA’s
- No travel required
Requirements
- University degree or equivalent qualification
- 5 years of professional experience as an IT Service Manager or Project Manager
- Knowledge in CRM solutions (Salesforce, SAP, Microsoft Dynamics)
- Profound experience in Service Management
- Fluent language skills in French and English
Offer
- Be the Project Manager supporting the German head of service
- Internal projects
- Excellent daily rate
- International environment
- Great team spirit and working environment