IT Service Desk Analyst (Upto €40k package) – Service Desk, Windows, O365, Mac OS, Adobe, Support, Troubleshoot, Ticketing.

The Company

A Leading Multimedia organization headquartered in Hamburg are looking for an IT Service Desk Agent to join their office in Rastatt and offer first line support services to both their employees and external customers. This is one of Europe’s leading Media businesses with around 11,000 in 17 countries and a turnover of £2billion. They are growing rapidly through a number of key acquisitions and offer their employees room to grow and develop through continuous professional development.

The Role

Reporting directly into the Service Desk Manager you will provide first line support to both internal and external stakeholders putting excellent customer service at the heart of everything you do. You will be responsible for supporting and troubleshooting queries, working in a timely manner to ensure a swift resolution. In addition to this, you will need to provide cover for the onsite engineer when they are on annual leave, so a good technical IT skillset is essential.

The Person

• An excellent communicator with strong stakeholder management skills
• Fluent in German (Both verbal and written)
• Strong knowledge of Windows products, including operating systems (Windows 10, O365)
• Strong knowledge of Apple products, including operating systems (Mac OS)
• Experience with Adobe suite (Although not essential)
• 1-2 years’ experience in an IT Service desk role or similar
• Strong customer service skills
• Able to work independently and as part of a team

Desired Skill Set

• Relevant Microsoft, Apple of Adobe certifications (Not Essential)
• Strong IT Technical background
• Demonstrable experience in a helpdesk role
• Able to show initiative and a desire to take on additional responsibility

If you are a hard working and effective communicator who puts the customer at the heart of everything you do, then this exciting world leading organization is the place for you. Get in touch today to find out how you can be involved in a service desk that makes a difference to its customers and offers fantastic progression opportunities.